Responsible gaming

Vavada offers its players a wide and high-quality selection of online games and other entertainment. Vavada cares about its customers, so we provide recommendations for responsible gaming at online casinos.

Based on a responsible and fair approach to the gaming process and, in particular, to each customer, Vavada adheres to a policy of responsible gaming among its customers.

The aim of Vavada's responsible gaming policy is to minimise the negative impact of gambling. The key objective of this policy is to take prompt and appropriate measures to ensure responsible gaming among customers.

Vavada's main goal is to create one of the safest and most technically advanced gaming platforms for persons aged 18 and older. Each customer can choose the type of entertainment they want without unnecessary expenses and receive the best service. Our entire range of products is completely safe, as Vavada's main principles are fairness, reliability and security. We will do everything possible to avoid even the slightest problems that may arise during gambling. At the same time, the company respects the rights of people who gamble in moderation for entertainment purposes.

Vavada adheres to the following three basic principles of responsible gaming: the safety of each player, the safety of the game, and protection against gambling addiction. We regularly study the recommendations of leading medical centres and research institutes to create an online gaming infrastructure that is as safe, transparent and reliable as possible.

Player safety

Vavada cares about the safety of its customers. Player protection is based on prohibiting persons under the age of 18 from participating in gambling, as well as protecting player confidentiality, including the secure storage and processing of data and payments provided.

Protection against gambling addiction

Most players who spend their leisure time gambling online place bets on sporting events and play for entertainment in moderation. Some habits (such as shopping, sporting events, eating and drinking alcohol), which are considered social norms, can cause strong addiction and attachment in some people. Vavada strongly recommends that players with signs of gambling addiction suspend their participation in games. If you notice changes in your gaming behaviour, we recommend that you contact the relevant organisations for prompt and professional advice and support.

Player's personal responsibility

Vavada's fundamental principle regarding responsible gaming policy is that the final decisions on whether to continue playing and the amount of the stake are made solely by the player. That is why the most effective prevention of gambling addiction is compliance with the rules of responsible gaming and the player's self-control over their gambling tendencies. Vavada is fully aware of its responsibility to help customers make responsible decisions, which is why Vavada provides the most reliable and understandable range of products, as well as all the necessary information, and adheres to strict internal rules.

Protecting minors

Vavada prohibits minors (persons under the age of 18) from participating in any form of entertainment on its website. To this end, you must confirm your date of birth when registering. Vavada takes this issue very seriously, but we also rely on the cooperation of parents and guardians in this matter. Your login details (username and password) must be kept in a safe place known only to you. We also recommend installing a special internet filter to prevent children and teenagers from accessing undesirable content.

Responsible approach to issues

Vavada offers a wide range of games and entertainment, which are merely forms of entertainment for most players. Players who are addicted to gambling and have difficulty identifying and controlling risk and limits cannot fully enjoy our range of products and perceive it as a form of entertainment. Vavada cares about its customers, so we reserve the right to temporarily block access to games to ensure customer safety. As mentioned above, most people play for fun. Moderate participation in gambling and control over financial capabilities are perfectly acceptable. However, gambling is a serious problem of gambling addiction for some people, and this problem requires immediate attention.

What is problem gambling behaviour?

Problem gambling behaviour is a type of behaviour that causes harm to people's lives, work, families and health. Such people cannot gamble for long periods of time, as this can lead to serious negative consequences.

In 1980, pathological gambling was officially recognised as a psychological disorder by the international classification system. It is defined as a persistent, continuous and intensifying addiction to gambling, regardless of the negative consequences that arise as a result, such as family breakdown, loss of property, slow career advancement, etc.

Cases of gambling addiction

Only qualified specialists can diagnose gambling addiction. Below you can find material that will help you assess your gambling behaviour.

It is worth noting that addictions not related to substance use are particularly difficult to identify due to the very fine line between enjoyment and addiction. However, there are some signs that can help detect gambling addiction. If at least five of the following symptoms are present, there is a high probability of developing a gambling addiction:

• The player spends too much time gambling and is always thinking about it;
• Their bets are constantly increasing;
• The player has made several unsuccessful attempts to stop or control their gambling;
• Limited opportunities to gamble make the person irritable and nervous;
• Gambling is a way for them to avoid problems or negative feelings;
• The gambler tries to win back what they have lost;
• The gambler lies about their gambling behaviour;
• The gambler commits illegal acts;
• They have damaged relationships with relatives;
• The gambler borrows money to continue gambling.

Gambling counselling organisations

GamCare is the leading organisation providing counselling, advice and practical help on social issues and the impact of gambling in the UK, available at: https://www.gamcare.org.uk/. Its confidential telephone helpline is 0845 6000 133. Residents of other countries (outside the UK) can contact GamCare for details of international support organisations. * Gamblers Anonymous is a fellowship of men and women who have come together to overcome their own gambling addiction and help other gamblers do the same. There are regional communities around the world. The website for the Gamblers Anonymous international support service is: https://www.gamblersanonymous.org.uk/. * Gambling Therapy provides support and counselling for anyone affected by gambling. The Gambling Therapy team operates both in the UK and internationally. Their website is: https://www.gamblingtherapy.org/

Self-exclusion

‘Self-exclusion’ means that you voluntarily exclude yourself from all gambling offered by Vavada. If you wish to self-exclude from Vavada, please contact our customer support team and specify the duration of your exclusion. They will also explain the necessary next steps and what is required of you.

Please note that self-exclusion on other websites and/or casinos and/or authorities may not automatically apply to Vavada, so if you have decided to exclude yourself from all gambling, please ensure that you have completed the self-exclusion procedure on each platform and/or casino and/or authority, including Vavada, otherwise your partial self-exclusion may be invalid and all your bets on Vavada will be considered valid. Please remember that self-exclusion is permanent for the period you have chosen and cannot be cancelled for your own safety.

During the self-exclusion period, you are not permitted to create a new account, and any attempt to create a new account during the self-exclusion period is a violation of our Terms of Use and may result in a permanent ban of your original account.

If Vavada detects signs of problematic behaviour, such as (but not limited to) self-exclusion on third-party websites and/or casinos, chasing losses, unstable playing patterns and excessively long playing periods, Vavada will contact the player to determine whether they should be excluded.

Basic rules of responsible gaming

By following the rules below, you will be able to enjoy the games without harming your mental health:

• Only play when you are relaxed and focused;
• Take regular breaks;
• Set aside the monthly amount you need for gaming in advance;
• Set a fixed maximum limit;
• Before each game, determine the maximum amount you can win and stop playing once you have reached it;
• Before playing, determine the amount you can afford to lose;
• Do not play while intoxicated or under the influence of medication;
• Do not play when you are feeling depressed;
• Use self-exclusion if you have been diagnosed with a gambling addiction or are trying to stay away from gambling for another reason.

Online Vavada urges all players to gamble responsibly and follow the rules set out in this article. You can also contact customer support by emailing [email protected]