Terms and Conditions

Glossary

Account: refers to the personal profile created by the Customer on the Website to access services, including the ability to make deposits, withdraw funds and participate in the gaming process.

Anti-Money Laundering (AML): a set of processes, laws and regulations aimed at detecting and preventing financial crimes such as money laundering and terrorist financing.

Cookies: small text files placed on the Customer's device to enhance the functionality of the Website and track usage data, including authentication and preference settings.

Duplicate Account: any account created by the Customer in addition to the original account. Creating duplicates is prohibited and may result in the suspension or deletion of all associated accounts.

Due diligence: the process of verifying the identity of Customers, assessing their risk level, and ensuring compliance with legal and regulatory requirements. This includes checking identity documents, confirming the legitimacy of the source of funds, and monitoring transactions.

Minimum age: the minimum age required by law to use the services of the Site, as determined in accordance with the laws of the Client's jurisdiction.

Fraudulent activity: any deliberate acts of deception or manipulation, including, but not limited to, the use of stolen credit cards, multiple accounts to abuse bonuses, or the provision of false documents.

Know Your Customer (KYC): a compliance procedure whereby Customers are required to verify their identity and provide evidence of the legitimacy of the source of funds to ensure the legal and responsible use of the Site's services.

Personal data: any information relating to an identified or identifiable natural person, including, but not limited to, name, address, email, telephone number and transaction information. An identifiable person can be identified directly or indirectly, in particular by an identifier or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

Politically exposed person (PEP): a person who holds or has previously held a high public office, as well as members of their family or close associates, who are subject to enhanced due diligence measures.

Account suspension: a temporary measure taken by the Site to restrict access to the Client's account. Suspension may occur for reasons such as suspected violation, investigation, incomplete KYC procedure, etc. Access may be restored after the reason for the suspension has been resolved.

Account deletion: A permanent action resulting in the closure of the Customer's account. Deletion may be caused by a violation of the Terms and Conditions, legal obligations, fraudulent activities, etc.

Client: An individual who registers and uses the services provided on the Website. In these Terms and Conditions, the Client may also be referred to as ‘You’ or ‘User’. These terms are used interchangeably and apply exclusively to individuals, not legal entities or groups. Accounts may be cancelled or reinstated depending on the circumstances.

Transaction: any deposit, withdrawal or bet made on the Website.

Website: an online platform operated by the Company, including all games, applications and services provided within the domain https://www.vavada.com/

1. Introduction

1.1. By visiting and/or using any section of the vavada.com website (hereinafter referred to as the ‘Website’), as well as by opening an account on this Website, you agree to comply with: The Terms and Conditions of the Website, the Responsible Gaming Policy, the rules of each game, all terms and conditions for the placement and distribution of advertising on the Website, special offers and bonuses on the Website at any time. The list of rules and regulations mentioned above is hereinafter referred to as the ‘Terms of Use’. Please read the Terms of Use carefully before accepting them. If you do not agree with any of these terms and/or you exclude yourself from gambling, do not create an account and do not use the Site or immediately stop using it. Your access to and use of the Site is conditional upon your full acceptance of and compliance with these terms.

1.2. All information on the Website is provided by the service provider of the Website, Vavada B.V., Hanchi Snoa 19, Trias Building, Curacao (postal address: Hanchi Snoa 19, Trias Building, Curacao). References in the Terms of Use to ‘we,’ ‘us,’ ‘our,’ or ‘the Company’ refer to the above-mentioned company with which you are entering into an agreement.

1.3. The services of the Website are available exclusively to individuals. Legal entities, their representatives and other organisations that are not individuals are strictly prohibited from using the Company's services.

2. Changes to the Terms of Use

2.1. The Company reserves the right to change, modify or update any part of the Terms of Use for a number of reasons, including commercial, legal (in accordance with new laws and/or regulations) or customer service reasons. The customer is fully responsible for understanding all of these Terms of Use. We recommend that players check these updates regularly. The Company has the right, without prior notice and at its sole discretion, to make changes to the operating system of the Website, as well as to the terms of service or software. In addition, in accordance with applicable law, the Company has the right to make changes to the requirements for accessing the Website or using its services.

2.2. If you do not agree with the specified changes, you may stop using the Site and/or close your account. Your continued use of any part of the Site after any changes to these Terms of Use will automatically be considered as your acceptance of such changes to the Terms of Use, including any additions, deletions, replacements or other changes to the information relating to the identification of the Company described in clause 2.1 of these Terms of Use, regardless of whether you have received or read the relevant notifications of the revision of the Terms of Use.

3. Legal provisions

3.1. If you are under 18 years of age or have not reached the age at which you are legally permitted to participate in gambling in accordance with the laws of the jurisdiction applicable to you (the ‘Applicable Age’), you are not entitled to use the services provided on the Website. By using the services of the Website, a person younger than the Applicable Age violates the Terms of Use of the Website. We reserve the right to request documentary proof of your age at any time to ensure that persons who have not reached the Applicable Age as provided by the law of their country of residence do not use the services provided by the Website. The Company has every legal right to close your account and/or refuse to provide services if there is no proof of legal age or if the Company suspects that a person who has not reached the legal age is using the Website.

3.2. In some jurisdictions, online gambling may be prohibited by law. In this case, you understand and accept that the Company never and under no circumstances provides you with legal advice and/or guarantees the legality of using the services offered by the Site. It is important to remember that the Company does not claim that the use of the services offered by the Website is legal in accordance with the laws and regulations of your jurisdiction. You use the Website at your own discretion and at your own risk, and you are responsible for determining whether the use of the services offered by the Website is legal in accordance with the laws and regulations of your jurisdiction.

3.3. The Company does not intend to provide you with services that exceed the laws and regulations of your jurisdiction. You hereby represent, warrant and agree to ensure that your use of the services offered by the Site complies with the applicable laws and regulations of your jurisdiction. The Company shall not be liable for any illegal or unauthorised use of the services offered on the websites.

3.4. Furthermore, you are prohibited from creating an account with the Company and/or making a deposit if you reside in the following jurisdictions: Abkhazia, Afghanistan, American Samoa, Angola, Anguilla, Antigua and Barbuda, Aruba, Australia, Azad Kashmir, Barbados, Belgium, Bermuda, Bonaire, Botswana, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Cook Islands, Crimea, Cuba, Curaçao, Cyprus, Democratic Republic of the Congo, Donetsk People's Republic, East Timor, Eritrea, Falkland Islands, Faroe Islands, Federated States of Micronesia, France, French Guiana, Gabon, Germany, Gibraltar, Grenada, Guadeloupe, Guam, Guernsey, Guyana, Haiti, Hong Kong, Iran, Iraq, Isle of Man, Jersey, Kosovo, Libya, Lithuania, Luhansk People's Republic, Macao, Malawi, Marshall Islands, Martinique, Mayotte, Montserrat, Myanmar, Netherlands, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Northern Mariana Islands, North Korea, Palau, Pitcairn Islands, Portugal, Réunion, Rwanda, Sahrawi Arab Democratic Republic, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Saba, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Eustatius, Sint Maarten, Slovakia, Solomon Islands, Somalia, South Africa, South Ossetia, South Sudan, Spain, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tokelau, Trinidad and Tobago, Turks and Caicos, Tuvalu, Uganda, United Kingdom, United States of America (USA), Venezuela, Vietnam, US Virgin Islands, Wallis and Futuna, Yemen, Zimbabwe. The payment processing company does not process transactions for customers from the above prohibited regions. The company reserves the right to change the list of jurisdictions without prior notice. In turn, you agree not to create an account and/or use it if you are located in one of the above jurisdictions.

3.5. You are fully responsible for paying all taxes and fees associated with any winnings paid to you as a result of using the services provided on the Website. If your winnings or losses are subject to taxation in accordance with the laws, tax or other authorities of your jurisdiction, you are responsible for declaring and paying the relevant amounts to the appropriate authorities.

4. Opening an account

4.1. To use the services of the Website, you must open an account (hereinafter referred to as ‘Personal Account’). To do this, enter your email address or phone number and password, which will be used in the future to log in to the system, as well as to provide certain personal information (your date of birth, name and phone number).

4.2. By registering on the Website, you agree to provide accurate, complete and reliable personal information. You are obliged to inform us of any changes to your personal information. Failure to comply with this requirement may result in restrictions, non-fulfilment of transactions (regarding winnings, bonuses) and/or termination of your Personal Account.

4.3. To verify your personal information, the Company reserves the right to request identity documents and/or to verify your identity using a photograph, a photograph with an identity document, and/or a video recording. The Company reserves the right to suspend your Personal Account until the requested documents are provided and/or to completely delete your account if the requested documentation is not provided.

4.4. If you have any questions or issues related to registration or changing your personal data, please contact online customer support or send an email to [email protected].

4.5. In accordance with these Terms of Use, you may only open one account on the Website. Only one account per Customer, home address, IP address, postal address, computer or other device is permitted. All other accounts registered by you on the Website are ‘Duplicate Accounts’. The Company reserves the right to immediately delete Duplicate Accounts.

4.6. The Company does not accept requests for the return of any money and/or initial deposits from duplicate gaming accounts if they were opened intentionally for the purpose of receiving bonuses and/or other promotional offers from the Company or for the return of the initial deposit made by the Customer. Furthermore, if the Company determines that a duplicate gaming account was created with the intention of defrauding the Company, the initial deposits will not be refunded to the Customer.

4.7. By registering on the Website, users agree to receive messages and consent to receive SMS, email newsletters and other forms of promotional notifications. The Website uses information about Clients for the purpose of notifying them about promotional materials. We respect the privacy of our Clients. If Clients do not wish to receive promotional materials, they may opt out of SMS and email newsletters at any time by contacting customer support.

5. Identity verification; anti-money laundering (AML) requirements

5.1. Taking into account the rights granted to you to use all the services of the Website, you warrant, confirm and agree to the following:

5.1.1. The customer is the legal owner of all funds deposited into their account. During the identification process, the Customer is required to provide valid identity documents issued by a government authority (e.g. passport, ID card). The Company may take additional verification measures, including biometric verification and confirmation of the legality of the source of funds.

5.1.2. You are fully aware of the risks of losing money when using the services provided by the Website, and you are responsible for such losses. You agree that your use of the Website's services is at your own discretion, personal decision and risk. You may not make any claims against the Company in connection with your losses.

5.1.3. You fully understand the procedure, methods of service provision and rules of games offered by the Site. You understand that you are responsible for providing accurate information about bets and games. You will not take any action that may harm the Company and its reputation.

5.2. By accepting these Terms of Use, you hereby authorise us to perform, at our sole discretion, periodic checks at the request of third parties (including regulatory authorities) and/or to verify your identity and contact information (hereinafter referred to as ‘Verification’).

5.3. During such checks, the Company may restrict withdrawals from your account.

5.4. Providing incomplete, false, inaccurate and/or misleading information is considered a breach of contract. In this case, at our sole discretion, in addition to any other actions, we reserve the right to immediately terminate your Personal Account and/or deny you further use of the Site's services and/or withhold all funds in your Personal Account.

5.5. If we cannot confirm that you have reached the Appropriate Age, we have every legal reason to terminate your Personal Account on the Website. If we discover that you have not reached the Appropriate Age at the time of playing, then

5.5.1. Your Personal Account will be terminated;

5.5.2. All transactions made during this period will be deemed invalid, and all corresponding funds deposited by you into your Personal Account will be refunded;

5.5.3. Funds deposited not through the Website and/or the payment operator's website cannot be refunded;

5.5.4. All bets placed by you during this period will be cancelled and refunded; and

5.5.5. The amount of all winnings received by you during the period when you had not yet reached the Relevant Age will be forfeited, and you are obliged to return to us the funds withdrawn from your account during this period at our request;

5.5.6. If you have set a date of birth in your Personal Account that does not correspond to reality, any refund of funds spent will not be possible.

5.6. Politically Exposed Person (PEP). The Company must take measures. taking into account risk factors, in order to respond to any attempt to gamble by any authorised Politically Exposed Persons, i.e. any person who holds a significant public position (or who has held such a position at any time in the previous year), has access to public funds or holds an influential position. Politically exposed persons include easily identifiable relatives and associates of such persons. A risk-based approach should be applied based on the value and scale of gambling and the location of such a customer.

5.7. Politically exposed persons (PEPs) are subject to enhanced verification measures. This includes periodic checks and additional documentation requirements to ensure compliance with legal requirements.

5.8. While we respect and uphold the confidentiality of our Customers, we strive to conduct a thorough and comprehensive verification. As part of our enhanced comprehensive customer verification policy, our Know Your Customer (KYC) policy is based on the principles of partnership: if we know and understand our customers, they know and understand us. In the case of an enhanced comprehensive customer verification, customers may be asked to provide the documents listed below to comply with our KYC policy. The company reserves the exclusive right to unilaterally reject any customer's application and/or terminate further services without any statement or explanation to the customer in the event of a violation of the KYC policy. Failure to comply with the identity verification procedure or failure to provide the requested documentation will result in the suspension or termination of your account in accordance with applicable law.

6. Security, password and username

6.1. You must not disclose (intentionally or accidentally) your username and password to anyone else. If you have forgotten your Personal Account details, you can recover your password by clicking on the ‘Forgot your password’ link located below the Log in window.

6.2. You are fully responsible for not disclosing your Personal Account password, as well as for all actions and transactions performed in your Personal Account. In addition, you are responsible for all losses in your Personal Account caused by the actions of third parties.

6.3. You agree to notify the Company as soon as possible of any security breach that you become aware of and/or unauthorised access to your Personal Account. You agree to provide evidence of such unauthorised access at the Company's request. In all cases, the Company shall not be liable for any losses incurred by you as a result of unauthorised use of your personal information, such as your username and password, by other persons, or unauthorised access to your Personal Account, regardless of the circumstances, with or without your knowledge.

7. Rules of the game and placing bets on the Website

7.1. You are responsible for ensuring that the information about your transaction is correct before placing and confirming a bet during the game.

7.2. You can access your withdrawal transaction history by clicking on the ‘Withdrawal Request’ link on the Website.

7.3. The Company reserves the right to refuse, in whole or in part, any transaction requested by you through the Website, at its sole discretion, if you have violated the Terms of Use. No transaction can be considered accepted until you receive confirmation from us that the transaction has been successfully completed. If you have not received confirmation that your transaction has been accepted, you should contact our customer support service.

7.4. You may request to cancel a bet by sending an email with such a request to the Site's customer support service.

8. Depositing and withdrawing funds from your account

8.1. You must deposit a certain amount into your Personal Account in order to play on the Site.

8.2. You guarantee to the Company that:

8.2.1. The money you have deposited into your account has not been obtained from any activity that is prohibited and/or punishable by law and/or illegal;

8.2.2. All money deposited belongs to you, and no third party has the right to claim this money.

8.3. You may only deposit money from an account/system and/or credit cards registered in your name, as the Company does not accept deposits from third parties (e.g. relatives, friends, spouses and/or partners). If our security check reveals a violation of this requirement, the entire amount of the winnings will be cancelled and returned to us.

8.4. If a bank transfer requests a refund to the legal owner, the recipient is responsible for all costs and bank charges.

8.5. The Company may set minimum limits for deposits and withdrawals. The limits depend on third parties processing payments.

8.6. The Company is not responsible for the amount of commission charged by a third party.

8.7. The Company does not accept cash sent to us. The Company reserves the right to use the services of third parties and/or financial institutions to process electronic payments, but only if the regulations of such organisations and/or financial institutions do not conflict with the provisions of these Terms of Use. You automatically agree to comply with such regulations.

8.8. Due to the nature of the service, no refunds will be made. You agree not to refuse any transactions you have made, not to make any refunds or cancellations of payments, and not to cancel any contributions made to your Personal Account. You also agree to reimburse the Company for any unpaid contributions, as well as any expenses incurred by the Company in the process of receiving your funds.

8.9. In the event of a suspicious or fraudulent payment, including the use of stolen or lost credit cards and/or any other fraudulent activity (including refunds and payment cancellations), we have the right to block your account, cancel any payments made, or void any winnings. We reserve the right to report any instances of fraud or illegal activity to the relevant authorities and/or law enforcement agencies (including credit reference agencies). We reserve the right to use debt collection agencies to recover payments. The Company is not responsible for any unauthorised use of credit cards, regardless of whether the credit card has been stolen.

8.10. The Company has the right at any time to charge any active balance in your account to repay the amount you owe to the Company as a debt, including cancelled bets or wagers in accordance with the sections ‘Fraud, Deception, Collusion and Criminal Activity’ or ‘Errors and Omissions’.

8.11. You understand and agree that your Personal Account is not a bank account and therefore cannot be insured, guaranteed or otherwise protected by bank insurance, deposit insurance or any other similar system. No interest is paid on the money deposited in your Personal Account.

8.12. You agree to pay for the services you order through the Website, as well as any additional costs, including, but not limited to, taxes, fees, etc., if necessary. You are fully responsible for the timely payment of all fees. Payments are made through the payment system in the amount specified on the Website, and the Website is not responsible for any additional payments made by the user as listed above. Payment may be considered irrevocably processed and completed after clicking the ‘Pay’ button. By clicking the ‘Pay’ button, you agree that you will not cancel the payment or request its cancellation. By placing an order on the Website, you guarantee that you are not violating the laws of any country. As a bank card holder, you accept the provisions of these Terms of Use and guarantee that you have the right to use the goods and services offered on the Website. When using specific services of the Website, such as gambling services, you provide legal proof that you have reached the age permitted in your jurisdiction to use the Website. By using the services of the Site, you automatically assume legal responsibility for compliance with the legal provisions of the country in which these services are used, and you confirm that the service provider is not responsible for unauthorised or illegal actions and violations. By using the services of the Site, you give your consent to the payment system to process your payment. There are no refunds for goods and/or services already purchased and no payment cancellations. If you wish to opt out of using the service for your next purchase of goods and/or services, you should use your Personal Account on the Site and opt out of the service. In any case, the payment system is not responsible for the rejection or inability to process payments associated with the customer's credit card, or for the issuing bank's refusal to process payments and debit your credit card. The payment system is not responsible for the quality, quantity or cost of goods and services purchased by you on the Website using your credit card. When paying for goods and services on any Site, you assume responsibility for complying with the Site's Terms of Use. Please note that you, as the cardholder, are solely responsible for the timely payment of goods and services ordered through the Site, as well as any additional costs/fees. As a payment processor, the payment system is not responsible for pricing, total prices and/or total amounts. If you do not agree with the above terms and conditions and/or for other reasons, do not proceed with the payment and, if necessary, contact the administrator or support service of the Website.

8.13. You have the right to request a withdrawal of funds from your account at any time, provided that:

8.13.1. All payments made to your account have been verified and confirmed as successfully verified, and none of the payments have been revoked or cancelled;

8.13.2. All verification actions specified in clause 6 have been duly completed.

8.14. When you request a withdrawal, you must take into account the following:

8.14.1. Your profile must be fully completed with the necessary information;

8.14.2. Funds can only be withdrawn using the same method that was used to deposit them into your account on the Website;

8.14.3. There are limits on withdrawals depending on your status:

Status	Per day (GBP)	Per week (GBP)	Per month (GBP)
Newcomer	1,000	5,000	10,000
Player	1,000	5,000	10,000
Bronze	1,500	7,000	15,000
Silver	2,000	12,000	20,000
Gold	5,000	20,000	30,000
Platinum	10,000	50,000	100,000

The limit for payments in cryptocurrencies is $1,000,000 per month.

8.14.4. The established payment limits are valid on weekdays. On weekends or public holidays, the limit cannot exceed $2,000 per day. If the winnings exceed $10,000, the Company reserves the right to divide the payment into monthly instalments, starting from $10,000. The established withdrawal limits apply on weekdays. The limit cannot be reduced on weekends or public holidays. These conditions do not apply to jackpot winnings offered on the Website; the Company does not pay interest on existing debts.

8.14.5. You, in turn, agree to the withdrawal schedule. Payments are made around the clock, from a few minutes to 24 hours from the moment the withdrawal request is submitted. The Company is not responsible for delays in processing payments after the request has been processed by our managers.

8.15. When funds are transferred using the services of a telephone operator, the payment may be made no earlier than 2-3 weeks after your last deposit to your account due to fraud control measures.

8.16. The Company may charge a fee equal to the Company's expenses for withdrawing money that has not been used for gaming.

9. Bonus money

9.1. The Company offers a 100% First Deposit Bonus to all new Clients on an ongoing basis. The first deposit bonus applies only to the Client's first deposit and is equal to 100% of the first deposit amount. Bonus money is a reward equivalent to real money that the user receives from the Company free of charge. Cash bonuses can only be used within the Company and can be withdrawn after the x35 wagering requirements have been met. The bonus can only be wagered on slot games; using bonus funds for other games will result in the cancellation of the funds in the Customer's account. In addition, when requesting a withdrawal of funds, any unplayed first deposit bonus will be cancelled.

9.2. You can activate or decline the bonus at any time yourself via the interface in your Customer profile.

9.2.1. When you activate the bonus:

• The bonus amount is added to your bonus balance and is stored separately from your cash balance.
• When you place a bet, it is deducted from your cash balance. If there are insufficient funds in your cash balance, the bet is deducted from your bonus balance.
• All winnings are credited to your bonus balance and cannot be withdrawn until the bonus wagering requirements have been met. The bonus itself cannot be withdrawn until the bonus wagering requirements have been met.
• When the wagering requirements are met, the amount of funds in your bonus balance associated with the active bonus is transferred to your cash balance and can be withdrawn at any time.
• Unwagered bonuses do not impose restrictions on withdrawals from your real (cash) account. However, in the event of a withdrawal, all unplayed active bonuses in the bonus account will be forfeited (cancelled).

9.2.2. You can cancel a bonus at any time. When you cancel a bonus, the funds in that account will be forfeited (cancelled).

9.2.3. Some games on the platform may become unavailable if you have activated a bonus. You will see information about this on the icon of the corresponding game. To make the game available again, you must wager or cancel the active bonus.

9.3. In cases where winnings are generated from bets made with bonus money, the payout of winnings shall not exceed 10 times the amount of the bonus awarded.

10. Your Cash and Bonus Balance

10.1. You cannot withdraw funds from your bonus balance. When you deposit your personal funds, they will be added to your ‘cash balance’. You can withdraw any amount from your cash balance, but you will lose the balance on your bonus balance. Important note: when you submit a withdrawal request, you automatically cancel all activated bonuses. Even if your withdrawal request is rejected for any reason, the balance will not be restored!

10.2. Please ensure that you have carefully read all the rules and conditions related to bonuses.

10.3. Please note that by agreeing to receive a bonus from the Company and receiving winnings from bonuses in excess of $5,000, we reserve the right to limit such a request to a maximum of $5,000 in any seven-day period.

10.4. The platform does not have minimum deposit and withdrawal amounts, but they may be limited by third parties responsible for processing payments.

11. Wagering (wager)

11.1. Wagering is the amount of bets that a Customer must make in order to receive bonus money and the ability to subsequently withdraw it.

11.2. Deposit wagering is the amount of bets that a Customer must make in order to be able to subsequently withdraw funds. The Company has a x3 wagering requirement on deposits.

12. Cash back

12.1. If you play with the Company, you will never incur irreparable losses. Our players are insured against large losses by the cash back feature.

12.2. Cashback provides compensation in the amount of 10% of the funds lost during the entire period from the moment of registration. The amount of the loss is calculated as the difference between the total amount of bets and winnings. If the winnings exceed the total amount of bets, cashback is not provided. Payment is made automatically on the 1st day of each month. Cashback calculation formula: (all debits - all credits) x 10% - total amount of cashback previously paid.

12.3. Cashback is credited to the player provided that the amount of bets exceeds the amount of winnings for the reporting period. The reporting period is calculated from the date of the last cashback credit.

12.4. You can activate or decline cashback at any time yourself via the interface in your player profile. When cashback is activated, the amount is credited to your bonus balance and all subsequent bets are taken into account in the wagering requirements. Cashback can be withdrawn after completing the x5 wagering requirements.

12.5. The validity period of unactivated cashback is 14 days.

13. Free spins

13.1. In our Company, each new player can receive a certain number of free spins upon registration. A free spin is a spin in slots when no money is deducted from the Customer's balance. The number of free spins is determined by the Company's administration. This bonus is given only once, immediately upon registration to new Customers who do not have other accounts with vavada. com. Free spins are credited at the minimum bet, regardless of the currency selected by the player. It is not necessary to make a deposit to receive free spins.

13.2. Winnings received after using free spins are credited to the player's bonus account. To activate this balance, it must be activated in the ‘Bonuses’ tab. Money won as a result of using free spins is subject to mandatory wagering. A wager of x20 is applied to the entire amount. Wagering is possible provided that you wager the bonus for real money. The wagering process is available in any slot. Once the wagering conditions have been fully met, you can withdraw the money received from free spins. If the rules have been violated or the amount has not been fully wagered, the bonuses will be cancelled when the funds are withdrawn.

14. Status

14.1. When playing with the Company, the Customer is assigned a status. The status is automatically upgraded when a certain amount of bets is reached in slots, as well as bets placed on sporting events.

Status	Amount (USD)
Newbie	0
Player	15
Bronze	250
Silver	4,000
Gold	8,000
Platinum	50,000

14.2. On the first day of each month, the Company confirms the assigned status. If the total amount of bets at the end of the month is insufficient to maintain the assigned status, it is downgraded.

14.3. Only bets that have been marked as ‘won’ or ‘lost’ are taken into account in the Client's status. The amount of the bet that is taken into account is the amount on which the winnings were calculated.

15. Fraud, deception, collusion and criminal activity

15.1. The following actions are prohibited and constitute a material breach of the Terms of Use:

15.1.1. Disclosure of information to third parties;

15.1.2. Use of automated players (‘bots’), software errors, malicious software, illegal or fraudulent activities;

15.1.3. Fraud, as well as the use of stolen or otherwise illegally obtained credit card information to deposit funds into your Personal Account;

15.1.4. Participation in any illegal activity, including money laundering or criminal activity;

15.1.5. Collusion or attempted collusion and/or the intention to directly or indirectly participate in collusion with other Customers while playing on the Website;

15.1.6. Using special game strategies to illegally obtain profits or launder money, including but not limited to card counting and using opposite bets.

15.2. We reserve the right to suspend, cancel or invalidate any winnings and payments (Bonuses, coins, etc.) received from us if we suspect that you are using them unlawfully.

15.3. The Company will take all necessary measures to identify participants in collusion. The Company is not liable for any loss or damage caused to you by other Customers as a result of collusion, fraud or other illegal activities. The Company acts at its discretion in relation to such incidents.

15.4. If you suspect that a Client is committing fraudulent activities or participating in collusion, you must immediately report this by contacting our support service or sending an email to: [email protected]

15.5. The Company reserves the right to deny access to the Website or suspend access to your Personal Account at any time without prior notice if we suspect fraud. We are not obliged to refund or compensate you for any funds deposited into your account at that time. We may report the matter to the relevant authorities, and you are obliged to cooperate with the Company in the investigation process.

15.6. You are prohibited from using the services and/or software for fraudulent activities or illegal transactions (including money laundering) in accordance with the laws and regulations of your jurisdiction. The Company has the right to suspend or block your Personal Account and Duplicate Accounts and withdraw funds. In this situation, you agree not to make any claims against the Company.

16. Other prohibited activities on the Website

16.1. You must not use any offensive or aggressive language or images, and you must not swear, threaten, harass or insult any member of the Website or other Customers.

16.2. It is prohibited to upload content to the Website that may cause malfunctions in the Website; you must not take any actions that may affect the operation of the Website, such as (among other things) releasing and/or distributing malicious software or viruses. Spam and any mass mailing is prohibited. Furthermore, you must not interfere with, delete or otherwise alter any information on the Website.

16.3. You may only use the services of the Website for your own entertainment. You are not permitted to copy any part or all of the information from the Website without the written consent of the Company.

16.4. You agree not to hack or harm the Site, attempt to gain unauthorised access to the Site, or attempt to circumvent the Site's security system in any other way. If you attempt to circumvent the security system or software, we will immediately terminate your access to the Site and suspend your Personal Account. We reserve the right to report this to the relevant authorities.

16.5. We are not liable for any loss or damage caused to you or any third party as a result of defects in information technology software due to hacker attacks, viruses or other malicious technological materials during the use of the Site or when downloading hyperlinks and any materials on the Site.

16.6. It is prohibited to sell or transfer accounts to other players, as well as to deliberately lose funds for the purpose of further transferring funds to other Clients.

17. Term of the agreement and conditions for its termination

17.1. You may terminate your Personal Account and delete your username and password by sending a request by email to: [email protected].

17.2. You remain responsible for any actions taken with your Personal Account from the moment you send a request to terminate your account until you receive confirmation from us that your account has been closed and deleted.

17.3. The Company may charge mandatory fees before closing your Personal Account. If your Personal Account is closed, deleted or cancelled, no refunds will be possible, and funds, including Bonuses, loyalty points and other rewards, cannot be converted into cash. Access to and further use of your account will not be possible.

17.4. In accordance with the Terms of Use, if the Personal Account is terminated, neither party shall have any obligations to the other.

17.5. The Company has the right to immediately terminate your Personal Account, username and/or password without prior notice if

17.5.1. We have decided to discontinue providing services in general or to you specifically;

17.5.2. Your account is in any way connected to a deleted account;

17.5.3. Your Personal Account is in any way connected to a blocked account. We have the right to close your account and block funds in accounts regardless of the reason for such action. In exceptional cases, the balance of funds in your Personal Account may be returned to you at your request, except for the amount owed to the Company;

17.5.4. You are attempting to hack the system or participate in collusion;

17.5.5. You are attempting to interfere with or manipulate the software on the Website;

17.5.6. You use your Personal Account for illegal purposes in accordance with applicable law or access the services of the Website from a jurisdiction that prohibits participation in gambling;

17.5.7. You publish offensive or humiliating messages on the Website.

17.6. The Company may terminate or suspend your Personal Account without notice if your account has been inactive for six months or longer. Upon closure of your account, the Terms of Use shall cease to be effective from the moment of closure.

17.7. We reserve the right to close your Personal Account and terminate the Terms of Use by sending a notice to your email address or the postal address you provided. In the event of such closure, we undertake to refund the balance of funds in your Personal Account, except in cases where we close your account in accordance with the paragraphs "Fraud, Deception, Collusion and Criminal Activity‘ and ’Violation of the Terms of Use" of these Terms of Use. If we are unable to contact you, the funds shall be transferred to the regulatory authority or the Company.

18. Changes to the Website

18.1. We reserve the right, at our sole discretion and at our option, to change and modify the information or services on the Site in order to update and maintain the Site.

19. Use of Cookies on the Site

19.1. Cookies are text files stored on your device to improve the functioning of the Website. The Company uses cookies for authentication, to remember preferences and to improve the quality of services. You can manage cookies or delete them using your browser settings. Disabling cookies may affect your access to certain sections of the Website. You can learn more about cookies at https://www.aboutcookies.org/.

20. System failures

20.1. The Company will take all necessary steps to correct any system failures or errors that occur during the game (failure in the normal operation of the game logic) as soon as possible. We are not responsible for any failures in information technology software and hardware caused by equipment used by you or other Customers to access the Site, as well as errors of Internet service providers.

21. Software errors

21.1. When using the services of the Site, certain circumstances may arise in which a bet was accepted and winnings were paid out, but this was due to an error on the part of the Company. In these circumstances, the Company has the right to cancel or limit such bets and winnings.

21.2. The use of funds incorrectly credited to your account to place bets or play games may result in the Company cancelling such bets and/or winnings obtained using these funds. If payments for winnings obtained through incorrectly received funds have already been made, these funds are considered to have been transferred to you on a trust basis. You must immediately return these funds to the Company upon request.

21.3. The Company, as well as our agents, employees, partners and suppliers, are not liable for any losses or damages, as well as for the loss of winnings, which occurred due to your or our mistake.

21.4. The Company's distributors, licensees, as well as the Company itself and its subsidiaries and affiliates, including all employees and managers, shall not be liable for any loss or damage incurred by the user due to the misuse of information transmitted via the Internet or caused by the interception of such information.

22. Limitation of the Company's liability

22.1. You agree that you use the services of the Website at your own discretion and at your own risk, and therefore bear full responsibility for the use of the Website's services.

22.2. The Website operates in accordance with these Terms of Use. We make no warranties or additional representations regarding the Website and/or the services provided, and hereby exclude any liability under applicable law and any implied warranties.

22.3. We are not liable for any breach of law, contract, omission or any loss or damage incurred, including loss of data, income, damage to reputation, image and any losses that cannot currently be foreseen. The Company is not responsible for the content of any website that can be accessed through the Website.

23. Violation of the Terms of Use

23.1. You agree to indemnify the Company for all claims, costs and other expenses incurred in connection with a violation of the Terms of Use.

23.2. You agree to fully compensate us for our losses related to defending the Company, its partners and their respective companies, including officers, managers and employees, from any claims, expenses and any types of liability, including legal costs or other expenses incurred as a result of:

23.2.1. Your breach of the Terms of Use;

23.2.2. Your breach of law by third parties;

23.2.3. Access to the Site by another person using your identification information, with or without your permission;

23.2.4. Receipt of any winnings obtained in this manner.

23.3. If you violate the Terms of Use, the Company has the right to:

23.3.1. Demand that you cease any action that violates the Terms of Use by sending you a notice (using your contact information);

23.3.2. Terminate your Personal Account to restrict your ability to play games or place bets on the Website;

23.3.3. Block your Personal Account, with or without prior notice;

23.3.4. Withhold the amount of winnings or bonuses from your Personal Account received as a result of a material breach of the Terms of Use.

23.4. If you fail to comply with any article of the Terms of Use, we reserve the right to block your Personal Account.

24. Intellectual Property Rights

24.1. The content of the Website is protected by copyright. The content of the Website belongs to the Company or is used under licence from a third party. All materials on the Website may only be downloaded to a single personal computer and printed exclusively for personal, non-commercial use.

24.2. Under no circumstances does the use of the Website grant you any rights to intellectual property (trademarks, know-how, copyrights) belonging to the Company and any third party.

24.3. Any use or reproduction of the trade name, trademarks, logos or other materials presented on the Website is strictly prohibited.

25. Your personal data

25.1. The Company undertakes to protect personal data in the way the Company uses such data, which it collects during your visits to the Website. We take our obligations regarding how we use your personal data very seriously. The Company processes the personal data received from you in strict accordance with these Terms and Conditions and applicable law.

25.2. By providing information to the Company, you consent to the processing of your personal information by the Site administrator for the purposes set out in these Terms and Conditions.

25.3. In accordance with the Company's policy, it is prohibited to disclose any personal information; only Company employees have access to personal information for the purpose of providing services.

25.4. The Company keeps copies of all correspondence received from you, including emails, to ensure accurate recording of your personal information.

25.5. The Company may collect and process the following types of personal data of Customers (the list is not exhaustive): full name, date of birth, contact information (e.g., email address and telephone number), government-issued identification documents, photograph, proof of address, location data, IP address, browser settings, and information about the source of funds and/or payments and/or transactions. Additional information may be requested during the verification process.

25.6. Personal data is used for the following purposes: to verify your identity, to provide services under these Terms and Conditions, to protect the legitimate interests of the Company, to comply with legal and regulatory requirements (e.g. AML/KYC requirements), to process transactions, to provide customer support and to improve the quality of our services.

25.7. The Company may transfer your personal data to third parties, including identity verification services, payment systems and financial institutions, fraud prevention and compliance organisations, regulatory authorities and law enforcement agencies.

25.8. The Company implements appropriate security measures to protect your personal data, including, among other things, encryption, firewalls and access control.

25.9. The Company stores personal data for the period necessary to achieve the purposes specified in these Terms and Conditions, or for the duration of contractual or legal obligations, or where there are legitimate interests. The data is stored for the period of your use of the Website and for at least 5 years after the deletion of your account, unless otherwise provided by applicable law.

25.10. If you have any questions or wish to exercise your rights regarding the processing of personal data, please contact our online support service or send an email to: [email protected].

26. Complaints and notifications

26.1. If you wish to make a complaint about the services of the Website, you should contact the Website's customer support service as soon as reasonably possible by sending an email to [email protected]. Our customer support service will review your complaint and respond to you as soon as possible.

26.2. If any dispute arises, you automatically agree to the use of server records as factual and final evidence to determine the outcome of any claims and disputes.

26.3. The outcome of all games on the Site is determined by a random number generator. You accept the results of all games. In the event of any discrepancy between the results of the game on your computer and on our server, the results on our server shall be final and conclusive. In the event of any discrepancy between your account balance displayed on your computer and on the Company's server, our information on the server shall be deemed correct and final.

26.4. To submit complaints to the regulatory authorities of Curacao, please use the email address [email protected]

27. Force Majeure

27.1. The Company shall not be liable for any failure or delay in the performance of any of its obligations under the Terms of Use caused by events beyond our reasonable control, including acts of war, natural disasters, civil unrest, data network failures, strikes, Internet or DDOS attacks, which may have adverse consequences, hereinafter referred to as ‘Force Majeure’.

27.2. During force majeure circumstances, the Company's operations shall be suspended until the end of such force majeure circumstances, and therefore the Company reserves the right to extend the deadlines for fulfilling its obligations. However, despite Force Majeure, the Company will seek solutions to fulfil its obligations and, if possible, terminate the force majeure circumstances.

28. Legal Disclaimer

28.1. If we are unable to enforce any of your obligations or if we are unable to exercise any legal remedies to which we are entitled, this does not constitute a waiver of such rights and remedies, nor does it release you from strict compliance with and performance of all obligations.

28.2. Any waiver by the Company of any obligation shall not be legally valid unless it is made in a formal manner and provided to you personally in writing.

29. Severability

29.1. If any article of the Terms of Use becomes invalid, is found to be illegal or loses its legal force, these terms, articles or provisions shall be separated from the rest of the Terms of Use, notwithstanding that they remain legally valid to the fullest extent permitted by law. In accordance with applicable law, the Company has the right not to enforce the invalid parts or to consider them invalid in order to reflect our original intention.

30. Links

30.1. This Site may contain links to other sites that are not under the Company's control and are not covered by the Terms of Use. The Company is not responsible for the actions or inactions of the owners of these sites, for sponsorship and advertising activities carried out by third parties on these sites, or for their content. Hyperlinks to third-party websites are provided for informational purposes only. You follow such links at your own risk.

31. Legislation and jurisdiction

31.1. These Terms of Use are governed by and interpreted in accordance with the laws of the Netherlands Antilles, and you unconditionally submit to the jurisdiction of the courts of the Netherlands Antilles for the resolution of any disputes (including counterclaims and claims for compensation) that may arise in connection with the legal relationship (legal force, interpretation, legality, etc.) established in the Terms of Use, or in any other way provided for in the Terms of Use.

31.2. The Company complies with data protection laws, including, but not limited to, the EU General Data Protection Regulation 2016/679 (GDPR) and local legislation in the jurisdictions where the Company operates.

32. Interpretation

32.1. The original text of the Terms of Use is written in English, and any interpretation must be based on the original English text. The English version of the text shall prevail over any documents or notices translated into any other language.

33. Absolute Restriction

33.1. Customers from Afghanistan, American Samoa, Austria, Barbados, Botswana, Burundi, Belgium, Spain, the United Kingdom, Venezuela, Gabon, Germany, Georgia, Guam, Democratic Republic of Congo, Zimbabwe, Iran, Yemen, Cambodia, Cameroon, Cyprus, Cuba, Lebanon, Libya, Mali, Mozambique, Guadeloupe, Myanmar, Nigeria, Netherlands, Nicaragua, Aruba, Bonaire, Sint Eustatius, Saba, Curaçao, Saint Barthélemy, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Martinique, Sint Maarten, Pakistan, Palau, Palestine, Portugal, Samoa, North Korea, Senegal, Syria, Slovakia, Slovenia, United States of America, Somalia, Sudan, Trinidad and Tobago, Uganda, Fiji, France, Central African Republic, Chad, Sweden, Eritrea, Ethiopia, South Sudan, Lithuania, Switzerland, as well as disputed and internationally unrecognised territories - Abkhazia, South Ossetia, Crimea, Donetsk People's Republic, Luhansk People's Republic, Transnistria, Nagorno-Karabakh, Northern Cyprus, Western Sahara, and Taiwan will not be permitted.

33.2. In addition, all NetEnt games cannot be played or accessed in territories such as: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States, and the United Kingdom.

33.3. Branded Game Territories:

33.3.1 In addition, games such as Guns & Roses, Jimi Hendrix, & Motörhead cannot be played or accessed in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine.

33.3.2 Games such as Universal Monsters (Frankenstein, The Bride of Frankenstein, Dracula, The Phantom of the Opera, Creature from the Black Lagoon and The Invisible Man) (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom of the Opera, Creature from the Black Lagoon and The Invisible Man) MAY ONLY be played in the following countries: Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Brazil, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.

34. Responsible Gaming

This section outlines the basic principles of responsible gaming. The full version of our Responsible Gaming Policy is available on our website.

34.1. The Company is committed to the principles of responsible gaming and minimising the negative consequences of gambling. We ensure that our platform is safe, fair and transparent, and we provide players with the necessary tools and information to control their gaming behaviour.

34.2. The Company strictly prohibits persons under the age of 18 from participating in gambling. We implement age verification procedures and recommend that parents use parental control software to prevent minors from accessing gambling sites.

34.3. Although most players participate in gambling responsibly and for entertainment purposes, we recognise that some individuals may develop problematic gambling behaviour. In order to prevent gambling addiction, we offer self-exclusion options, reality checks and tools to help players control their gambling habits.

34.4. If you notice changes in your gaming behaviour, we recommend that you seek support from professional organisations such as:

• GamCare (https://www.gamcare.org.uk/)
• Gamblers Anonymous (https://www.gamblersanonymous.org.uk/)
• Gambling Therapy (https://www.gamblingtherapy.org/)

34.5. Each player is personally responsible for their decisions regarding gambling. The Company recommends observing the following basic rules of responsible gaming:

• Set a budget and never bet more than you are prepared to lose.
• Take regular breaks during gameplay.
• Do not play under the influence of alcohol or drugs.
• Do not use gambling as a way to avoid problems or relieve stress.
• Use deposit and playing session limits to control your gaming activity.

34.6. Players who believe they may be at risk of addiction can request self-exclusion by contacting our customer support team. Self-exclusion means that you will not be able to access your account for a specified period of time.

34.6.1. Self-exclusion applied on other platforms does not automatically apply to the Company. Players must exclude themselves individually on all platforms to which they wish to restrict access.

34.6.2. Any attempt to create a new account during the self-exclusion period is a violation of our Terms and Conditions and may result in permanent suspension.

34.7. In cases where the Company identifies signs of problematic gaming behaviour, we may independently contact the player to determine the need for self-exclusion.

34.8. If you experience the following signs, it may indicate a risk of developing a gambling addiction:

• You spend more time or money on gambling than you planned.
• You try to win back your losses.
• You feel anxious or irritable when you are unable to gamble.
• You hide your gambling behaviour.
• Borrowing money to continue gambling.
• Neglecting work, family or personal responsibilities because of gambling.

34.9. If you recognise these symptoms in yourself or a loved one, please seek professional help.

34.10. If you have any questions related to responsible gaming, please contact our customer support team for further advice. You can also read the full version of our Responsible Gaming Policy on our website.

35. Additional Terms and Conditions

35.1. Due to the constantly evolving and changing regulations on the prevention of criminal activity, money laundering and terrorist financing, our Company strictly adheres to anti-money laundering (AML) guidelines and procedures. The Company's customers must undergo due diligence and be subject to record keeping.

35.2. Anonymous or ‘nominal’ accounts are not permitted. Any existing anonymous accounts or accounts that are considered pseudonymous (‘nom de plume’) or that have inconsistent or inappropriate identification must undergo a proper due diligence procedure to establish the identity and good faith of the account holder at the earliest opportunity.

35.3. Online gambling may be illegal in the jurisdiction in which you are located; if so, you are not permitted to use your payment card to conduct a transaction.

35.4. The cardholder must be aware of the laws relating to online gambling in his or her country of residence.

35.5. Minors are prohibited from using the services offered on the Website.

35.6. Email for complaints to the licensor: [email protected].

35.7. MAGEFIN LTD is a payment processor and payment agent for Vavada B.V.